by Isabella Villani : Good to Great CX: Customer Experience Strategy to Execution

ISBN : #099454247X | Date : 2016-10-10

Description :

PDF-74afb | In today’s competitive global market, good customer experience isn’t enough. From one industry to another, customers are demanding the ‘wow’ factor. They expect to be able to deal with organisations at any time, moving seamlessly between different channels, and they expect to encounter great customer experience at every point along the way. So how do you gain customers’ trust and loyalty in an env… Good to Great CX: Customer Experience Strategy to Execution

Good to Great CX: Customer Experience Strategy to Execution by by Isabella Villani

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